FAQs – DCM Packers and Movers
Relocating your home or office often brings many questions related to packing, transportation, safety, pricing, and delivery timelines. To make the moving process easier and more transparent, DCM Packers and Movers has answered some of the most frequently asked questions by customers. Whether you are planning local shifting, domestic relocation, office moving, or vehicle transportation, these FAQs will help you understand the packing process, moving charges, insurance coverage, booking procedure, and estimated delivery time with clarity and confidence.
Cost & Pricing
Q1. What is the average cost of household shifting in Chandigarh?
Local shifting within Chandigarh is priced based on home size, volume of goods, floor access, and packing requirements:
- 1BHK: ₹3,000 – ₹7,000
- 2BHK: ₹6,000 – ₹12,000
- 3BHK+: ₹10,000 – ₹20,000+
There are no hidden charges. DCM conducts a free pre-move survey and provides a transparent, itemized quote before work begins. Call +91 97795 93495 for a free estimate.
Q2. Can I negotiate the price with DCM Packers and Movers?
DCM follows a competitive and transparent pricing policy. Discounts are available for off-season moves, weekday bookings (Monday–Thursday), and large-volume shifts. Share your full requirements when requesting a quote and the team will tailor the most cost-effective package for you.
Q3. What payment modes are accepted? Is an advance required?
DCM accepts Cash, UPI (GPay, PhonePe, Paytm), Bank Transfer (NEFT/RTGS), and Cheque (for corporate clients). A partial advance is collected at booking confirmation; the remaining balance is due at delivery. Exact payment terms are confirmed at the time of booking.
Packing & Safety
Q4. What packing materials does DCM use? Are electronics and fragile items safe?
DCM uses industry-grade materials to protect all goods:
- Bubble wrap for electronics, glassware, and crockery
- 5-ply corrugated boxes for heavy items
- Foam padding and corner guards for furniture
- Stretch film and shrink wrap for sofas and mattresses
- Wooden crating for antiques and high-value items (on request)
Every fragile box is clearly labeled so loading staff can handle it with extra care. DCM is ISO 9001:2015 certified, meaning packing follows a standardized quality process.
Q5. Do you disassemble and reassemble furniture?
Yes. DCM’s trained team disassembles bed frames, wardrobes, modular kitchens, TV units, and office workstations, transports them safely, and reassembles them at the new location. Confirm this requirement a day before moving so the right tools are brought along.
Q6. How long does packing take? Do I need to be home?
Approximate packing times:
- 1BHK: 3–5 hours
- 2BHK: 5–8 hours
- 3BHK: 8–12 hours (may extend to 2 days)
You or a trusted family member must be present throughout to provide specific instructions, confirm what gets packed, and sign the final inventory checklist.
Goods Insurance
Q7. What does DCM’s goods insurance cover? How do I file a claim?
DCM offers comprehensive transit insurance that covers physical damage during transit, road accidents, fire, floods, natural calamities, and theft of declared goods.
Claim process:
- Photograph or video the damaged item immediately at delivery
- Report to the DCM team within 24 hours
- Submit the claim form with photographic evidence
- The insurance company conducts an assessment and processes settlement
Insurance is optional and must be added at the time of booking. You will need to declare the value of your goods in advance.
Q8. Is goods insurance mandatory or optional?
Insurance is completely optional. However, DCM strongly recommends it for long-distance and interstate moves, high-value electronics (LED TVs, laptops, home theatre systems), antiques and artwork, and international relocations. Insurance typically costs 1–2% of the declared goods value — a small investment compared to the cost of potential loss or damage.
Services
Q9. How does DCM handle office shifting? How much business downtime should I expect?
DCM plans office relocations around your business continuity. The service includes weekend and after-hours shifting to minimize downtime, anti-static packing for servers and IT equipment, numbered inventory tagging so every item goes to the exact right spot in the new office, and sealed labeled boxes for files and documents. A standard 5–15 seat office is typically completed within one day.
Q10. Do you transport cars and bikes? How is the vehicle protected?
Yes. DCM offers car and bike carrier transportation. Enclosed carriers are available for premium vehicles (protection from dust and weather), and open carriers are available for regular vehicles (more cost-effective). Loading and unloading is done with scratch-free handling. Transit insurance is available. Required documents: RC book, insurance copy, and your ID proof. A joint inspection is conducted at delivery.
Q11. Is warehousing or temporary storage available?
Yes. DCM provides secure, climate-controlled storage units with 24/7 CCTV surveillance. Storage is available from a few days to several months. You receive regular condition updates. Storage charges are calculated on a cubic feet or CBM (cubic meter) basis. This service is ideal when your new home is not yet ready or is under renovation.
Process & Timeline
Q12. How far in advance should I book? Is last-minute shifting possible?
Booking 7–15 days in advance is recommended, as slots fill quickly around month-end dates and peak seasons. DCM can handle emergency shifting within 24–48 hours subject to availability — call +91 97795 93495 directly for urgent requests.
Peak seasons to plan ahead for: March–April (financial year end), June–July (school admission period), and the 25th–31st of any month.
Q13. What should I prepare on moving day?
Moving day checklist:
- Keep all important documents in a separate bag with you — do not hand them to movers
- Keep jewellery, cash, and valuables on your person
- Mark one “essentials box” with things you will need on the first night
- Take final meter readings for electricity, gas, and water
- Defrost the refrigerator at least 24 hours before moving day
- Inform the team in advance if you are transporting plants
- Keep children and pets in a safe, separate area during packing
Q14. Can I track my shipment or truck location?
Yes. DCM provides real-time updates via WhatsApp and phone through your assigned supervisor. For interstate moves, you also receive the truck driver’s direct contact number. For any concerns during transit, call the DCM helpline at +91 97795 93495.
Interstate & International Moving
Q15. How long does shifting from Chandigarh to other cities take?
Approximate transit times from Chandigarh:
- Delhi / NCR: 1 day
- Jaipur / Lucknow: 1–2 days
- Mumbai / Ahmedabad: 2–3 days
- Bangalore / Chennai / Hyderabad: 3–5 days
- Northeast India: 5–7 days
Actual delivery depends on traffic, highway conditions, and whether you choose a dedicated truck (faster) or shared load (more economical).
Q16. What is the process and documentation for international moving?
DCM handles international relocation through its Exim Cargo service, coordinating customs clearance, export documentation, and door-to-door delivery. Required documents include your passport copy, visa or work permit, a packing list with declared item values, Bill of Lading or Airway Bill, and a customs declaration form. Plan at least 3–4 weeks in advance for international moves.
Q17. Is GST applicable on shifting services?
Yes. Packers and Movers services in India attract 18% GST as per current tax regulations. DCM is a GST-registered company and issues proper tax invoices. Corporate clients can claim Input Tax Credit (ITC) on their GST invoice. Your quote will clearly specify whether GST is included or exclusive.
Trust & Company
Q18. How experienced is DCM Packers and Movers? What certifications do you hold?
DCM Packers and Movers has over 10 years of experience in the relocation industry, operating from Chandigarh with a pan-India branch network. The company is ISO 9001:2015 certified for quality management, GST registered, and employs trained and verified staff across all service functions. Office address: Shop No. 73, First Floor, Kishangarh, Chandigarh – 160101.
Q19. What happens if something is damaged during the move?
DCM is committed to quality and careful handling. If damage occurs due to a packing or handling error, raise the complaint at the time of delivery before signing the delivery receipt, document it with photos or video, and report it to the DCM team immediately. If insurance was taken, the claim process will be initiated. If not, DCM’s team will review and work toward an appropriate resolution. Tip: photograph your belongings before packing begins — this strengthens any future claim significantly.
Q20. How do I contact DCM Packers and Movers and get a free quote?
You can reach DCM through any of the following:
- Phone / WhatsApp: +91 97795 93495
- Email: dcmpackermover@gmail.com
- Website: dcmpackersmovers.com/contact-us
- Walk-in: Shop No. 73, First Floor, Kishangarh, Chandigarh – 160101
- Office hours: Monday to Friday, 8 AM – 9 PM
For a free quote, share your name, contact number, moving-from location, destination, and a rough description of your goods. You will receive a quote within 30 minutes.
